I will admit I love shopping at Wal-mart simply because their crafts are a decent price and because their make up is fairly priced too. But the one issue I always seem to have a problem with is customer service, no not the counter at which you return an item or so forth. But the people on the floor or at the cash register.
Usually the good mood starts at the door by the greeter, which I've only meet one not so simply pleasant greeter and that was at the Wixom Walmart, and usually ends when you ask someone for help or you have to look all over the store for help from someone; usually you end up finding the item you were looking for anyways. Or the other issue you have is when you get the cash register and the person acts like your taking up their space and your like the ugliest thing they've seen all day. I understand you've been standing on your feet for almost eight hours and you've lost feeling feeling in your feet. But please muster a smile for your customer. Truthfully I think stores should offer a seating area right by their cash registers.
Because standing on your feet almost 8 hours straight can literally kill and numb your feet to the point that when you get home you feet have swollen to two sizes too big for your shoes and walking is a complete horriable experience. I am sorry but that extra padding that you get to stand on all day does not help at all.
So yes I understand you've been there almost all day and on your lunch break you've either heard some gossip that put you in a bad mood or your boss has had a ever not so nice conversation with you. Or while your on lunch break your special other gives you a ring and you end up in a fight or disagreement with them. All are understandable, but the customer has no idea what has occured to you in that work day and when they are greeted by the Grinch itself, they pratically perfer to hightail it to the self serve checkouts but most likely there is already a line behind them and we, the customer, are cornered.
But tonight my family went to the Hartland, Mi Walmart and I have to say, even though Howell Walmart is my top pick for the craft section. The Hartland Wal-mart is a definitly a step up in the greeting, the customer service, and the cashier from the other Wal-marts around us. We have always been greeted with a smile and ended our shopping with a smile. I think we've only once had a cashier since the store has open, not been in a "Welcome to Wal-mart, how may I help you" mood.
I am still confused by that stores step up but their employees are polite and willing to help and they not making you feel like your disturbing them, is the reason we return to shop there. Another thing that I love is that fact that there isn't long lines at the cash registers like there have been at some of the other walmarts.
Sunday, January 31, 2010
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