I will admit I love shopping at Wal-mart simply because their crafts are a decent price and because their make up is fairly priced too. But the one issue I always seem to have a problem with is customer service, no not the counter at which you return an item or so forth. But the people on the floor or at the cash register.
Usually the good mood starts at the door by the greeter, which I've only meet one not so simply pleasant greeter and that was at the Wixom Walmart, and usually ends when you ask someone for help or you have to look all over the store for help from someone; usually you end up finding the item you were looking for anyways. Or the other issue you have is when you get the cash register and the person acts like your taking up their space and your like the ugliest thing they've seen all day. I understand you've been standing on your feet for almost eight hours and you've lost feeling feeling in your feet. But please muster a smile for your customer. Truthfully I think stores should offer a seating area right by their cash registers.
Because standing on your feet almost 8 hours straight can literally kill and numb your feet to the point that when you get home you feet have swollen to two sizes too big for your shoes and walking is a complete horriable experience. I am sorry but that extra padding that you get to stand on all day does not help at all.
So yes I understand you've been there almost all day and on your lunch break you've either heard some gossip that put you in a bad mood or your boss has had a ever not so nice conversation with you. Or while your on lunch break your special other gives you a ring and you end up in a fight or disagreement with them. All are understandable, but the customer has no idea what has occured to you in that work day and when they are greeted by the Grinch itself, they pratically perfer to hightail it to the self serve checkouts but most likely there is already a line behind them and we, the customer, are cornered.
But tonight my family went to the Hartland, Mi Walmart and I have to say, even though Howell Walmart is my top pick for the craft section. The Hartland Wal-mart is a definitly a step up in the greeting, the customer service, and the cashier from the other Wal-marts around us. We have always been greeted with a smile and ended our shopping with a smile. I think we've only once had a cashier since the store has open, not been in a "Welcome to Wal-mart, how may I help you" mood.
I am still confused by that stores step up but their employees are polite and willing to help and they not making you feel like your disturbing them, is the reason we return to shop there. Another thing that I love is that fact that there isn't long lines at the cash registers like there have been at some of the other walmarts.
Sunday, January 31, 2010
Saturday, January 30, 2010
Introduction To Mrs. Manners.
I guess you could call me Mrs. Manners. I was going to call this What Grinds Her Gears, but well that was taken it seems. First off, I am not here to make sure each and every grammar rule is followed or that every word that I type is spelled correctly. My role here is simply to state how I feel about certain day to day experiences I live through and also the every day occurance of meeting people who are rude.
Even though I am in my late 20's and getting very close to 30, and seemed raised in a way different world from the generation of kids today. It seems that one thing that is missing a lot is manners, respect, and simply how to say please and thank you, and that isn't simply from the younger generation, even people who are older than I, seem to be forgetting what our parents taught us.
Anyone ever year the saying "You can catch more flies with honey than vinegar"? The quotes basically mean, from what I was told as a child." If your nice to people you gain more peoples respect and friendship than if you act like a poohead, which scares people away and you will never gain true friendship or trust.
There has been a number of times I walk into a store ask for a sales person where I might find a certain things and they give this huff and puff (I personally think their trying to blow me away in hopes I'll never return to their store or more likely their sight.) Than after a few seconds have passed they see that I haven't simpled dissolved in front of them or ran away in fright of their evil look. I guess they decide that I am truly a human not a hologram and I am going to wait for an answer. Which of course I get one more huff from them, than this dazed look, than finally the answer. Which usually isn't where the item is. Please people if you don't know, smile, say sorry I'm not sure but I think its in so and so place. I would rather here a, "I don't know", than being told its on the other side of the store when in fact it was a few asiles over.
Or the other fun part is when you finally have all your things gather and you get to the cashier lane. You pile all your items onto that moving belt, and you walk up to the cashier in hopes of a smile and a, "Hi." I don't want a overly excited like as if I just landed my house on the wicked witch. But I would like a be knowledged that I am standing before you. I really can't stand when I don't get a high, I hear beep, beep, beep from her or him checking the items, I HAVE to look at the little montior to see what the total is. The cashier doesn't even tell me. I wait to get asked cashed or credit, actually anymore I think we're the ones that tell them cash or credit. Than get handed the lil piece of paper that says the total and once again I wait a few second to once again see if she or he even knowledges that they have just ranged a human. Nope, no thank you, or hope you have a nice day. Nada, it's as if in all truth they have figured out how to replace humans and Data (Star Trek) is standing before me, but with him at least he was learning how to have a personality. These people ooopps, I mean robots have no personality.
Well Mrs. Manners, you just don't understand. I stand on my feet all day, I've had a terriable day, I ..... I have been a cashier, a waitress, once again a cashier, a customer service person, and shipper and receiver. I have always done my up most best to always great a customer with a smile. Believe me I had days that I just wanted to crawl into a hole and just give anyone that came close to me the middle finger but I didn't. I was taught that any job you have you treat people with respect. I understand there are days your job totally sucks, believe me I know, god I went to school and college and worked all at the same time. But did my best to make sure I did a good job and if I made a mistake I admitted it. And when I was a cashier/waitress, I would ask them how their meal was, and when they paid and left I would tell them have to a nice day. Even when I was a waitress I made sure once I could see the ice touch the bottom of their glass with some pop still in it, I was right over asking if they wanted a refill. I would always a smile plastered on my face and believe me there were days I would rather shoved the plate of food into their face and walk away. But I didn't and you know what I had customers come back and ask for me to be their waitress.
And for those cashiers that are respectful, give me service with a smile, and make me feel that I am not wasting your time and go on and beyound simply being a cashier. I will actually go to the customer service counter and find out how to put a good word in for that cashier. For waitresses/waiters that make me feel that I am not imposing on their day, and I don't have to sit for 5 minutes or more waiting for my table to be cleared or my cup to be refilled and your smiling and saying your welcome and thank you and so forth back and for with me. You will get more than the 15%.
For the those of you that feel your simply waking up each day to make the money and treat your customers like poo. Your the reason that some stores are passed around to the customers friends not to go to it, or how bad it is.
Rememeber you can catch more flies with honey than vinegar.
Even though I am in my late 20's and getting very close to 30, and seemed raised in a way different world from the generation of kids today. It seems that one thing that is missing a lot is manners, respect, and simply how to say please and thank you, and that isn't simply from the younger generation, even people who are older than I, seem to be forgetting what our parents taught us.
Anyone ever year the saying "You can catch more flies with honey than vinegar"? The quotes basically mean, from what I was told as a child." If your nice to people you gain more peoples respect and friendship than if you act like a poohead, which scares people away and you will never gain true friendship or trust.
There has been a number of times I walk into a store ask for a sales person where I might find a certain things and they give this huff and puff (I personally think their trying to blow me away in hopes I'll never return to their store or more likely their sight.) Than after a few seconds have passed they see that I haven't simpled dissolved in front of them or ran away in fright of their evil look. I guess they decide that I am truly a human not a hologram and I am going to wait for an answer. Which of course I get one more huff from them, than this dazed look, than finally the answer. Which usually isn't where the item is. Please people if you don't know, smile, say sorry I'm not sure but I think its in so and so place. I would rather here a, "I don't know", than being told its on the other side of the store when in fact it was a few asiles over.
Or the other fun part is when you finally have all your things gather and you get to the cashier lane. You pile all your items onto that moving belt, and you walk up to the cashier in hopes of a smile and a, "Hi." I don't want a overly excited like as if I just landed my house on the wicked witch. But I would like a be knowledged that I am standing before you. I really can't stand when I don't get a high, I hear beep, beep, beep from her or him checking the items, I HAVE to look at the little montior to see what the total is. The cashier doesn't even tell me. I wait to get asked cashed or credit, actually anymore I think we're the ones that tell them cash or credit. Than get handed the lil piece of paper that says the total and once again I wait a few second to once again see if she or he even knowledges that they have just ranged a human. Nope, no thank you, or hope you have a nice day. Nada, it's as if in all truth they have figured out how to replace humans and Data (Star Trek) is standing before me, but with him at least he was learning how to have a personality. These people ooopps, I mean robots have no personality.
Well Mrs. Manners, you just don't understand. I stand on my feet all day, I've had a terriable day, I ..... I have been a cashier, a waitress, once again a cashier, a customer service person, and shipper and receiver. I have always done my up most best to always great a customer with a smile. Believe me I had days that I just wanted to crawl into a hole and just give anyone that came close to me the middle finger but I didn't. I was taught that any job you have you treat people with respect. I understand there are days your job totally sucks, believe me I know, god I went to school and college and worked all at the same time. But did my best to make sure I did a good job and if I made a mistake I admitted it. And when I was a cashier/waitress, I would ask them how their meal was, and when they paid and left I would tell them have to a nice day. Even when I was a waitress I made sure once I could see the ice touch the bottom of their glass with some pop still in it, I was right over asking if they wanted a refill. I would always a smile plastered on my face and believe me there were days I would rather shoved the plate of food into their face and walk away. But I didn't and you know what I had customers come back and ask for me to be their waitress.
And for those cashiers that are respectful, give me service with a smile, and make me feel that I am not wasting your time and go on and beyound simply being a cashier. I will actually go to the customer service counter and find out how to put a good word in for that cashier. For waitresses/waiters that make me feel that I am not imposing on their day, and I don't have to sit for 5 minutes or more waiting for my table to be cleared or my cup to be refilled and your smiling and saying your welcome and thank you and so forth back and for with me. You will get more than the 15%.
For the those of you that feel your simply waking up each day to make the money and treat your customers like poo. Your the reason that some stores are passed around to the customers friends not to go to it, or how bad it is.
Rememeber you can catch more flies with honey than vinegar.
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